Payment Policy

Last Updated: September 7, 2025

At Sereotsopetcollarit, we are committed to providing you with a smooth, secure, and reliable shopping experience. We utilize industry-standard encryption to protect your financial data.

1. Accepted Payment Methods

We currently accept the following secure payment options for our Italian customers:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Maestro, JCB, Discover, and Diners Club.

  • Local Italian Cards: Postepay, Nexi (CartaSi), and other V-Pay enabled cards.

  • Digital Wallets: Apple Pay and Google Pay (where available at checkout).

  • Secure Online Processing: All payments are processed through PCI-DSS compliant and encrypted gateways to ensure 100% transaction safety.

2. Payment Security

Your payment information is always protected:

  • Sereotsopetcollarit never stores your full credit or debit card details on our servers.

  • All transactions are handled via an SSL-encrypted secure payment gateway to keep your data confidential.

  • We comply with PSD2 (Strong Customer Authentication) requirements, meaning you may be asked to verify your purchase via your banking app (3D Secure).

3. Currency

All prices listed on our website are shown in Euros (€) by default for the Italian market. Any international transaction fees charged by your bank are outside of our control.

4. Order Confirmation

  • Immediate Notification: Once your payment is successfully completed, you will receive an automated email confirmation with your full order details.

  • Troubleshooting: If you do not receive this email within 10 minutes, please check your "Spam" or "Promotions" folder, or contact our support team at service@sereotsopetcollarit.com.

5. Failed or Declined Payments

If your transaction is unsuccessful:

  • Ensure your card is authorized for online international transactions.

  • Verify that you have completed the 3D Secure verification required by your Italian bank.

  • Try an alternative payment method or contact your card issuer.

  • Note: Orders will not be processed or reserved until payment is successfully confirmed.

6. Refunds

  • Original Method: For canceled or returned orders, refunds will be issued strictly back to the original payment method used during purchase.

  • Timeline: Please allow 5–10 business days for the refund to appear in your account. The exact timing depends on your bank (e.g., Poste Italiane or Intesa Sanpaolo may have different processing windows).

Contact Us

If you have any questions regarding a transaction or encounter a payment error, please reach out to us:

Email: service@sereotsopetcollarit.com

Support Hours: 9:00 AM – 5:00 PM (Monday – Friday, CET)